General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

O2 misbilled me and now this bill has been sold to debt collector

Two years ago I cancelled my monthly O2 contract and switched to Pay As You Go. I got the go-ahead to cancel my direct debit as they cancelled my monthly contract and my SIM card was pay as you go only (which I paid £10 for). Now a company called Low...

Signal

HiI have been with o2 for a few years now and moving to London has meant that I never have signal!I have rang to discuss it and every time I get cut off due to call failed on my iPhone 7 I have reset the network settings and had a new sim I have anot...

If o2 phones are now unlocked

Does that mean o2 still test the phones on the firmware and update the oems to say it ok or do the updates come straight from the manufacturers

Was o2 too quick to drop the Smart home product?

Got an interesting news story link yesterday. Apparently Vodafone are launching an IoT/Smart Home range in conjunction with Samsung. Currently only available in Spain but believed to be followed with other countries. As someone who used (and found it...

O2 proactively sending out outage notification texts?

Just had my Mum ask me about a text she has received warning about an upcoming service outage which has a post code listed in it (not ours) When I have looked it up both our Post Code and the one in the text it says there is a mast problem, now the P...

Data Usage

Recently I’ve noticed, since the O2 has introduced new plans for iPhones Xs, my free data are going very fast - from 05/10 to 12/10 I’ve spent 20GB according myO2. My weekly average usage before introducing new plans was 6GB. I have not changed my da...

Trying so hard to get a deal !!!!

Hi I’m trying hard to get a deal on a sim only 30 day contract ! Been with o2 for I think 15 years ! I would like to stay with them however they are just not competitive now ! Managed to get them down to £11 for 2GB unlimited mins and texts - Plusnet...

Unable to receive telephone calls from friends on EE

Hi there, I am unable to receive calls from people on the EE network. My friends when phoning me obtain a DEAD line. There is no problem when I phone them, go through straight away. Have gone into O2 shop. They said it is not O2 and told me to contac...

The working thread

Join this thread if you want to stand up and ‘not’ be counted!

O2 Upgrade Portal down

I have spent the last 2 hours trying to renew my contract via the mobile Iphone app and via an internet browser. Every time I get to the part of confiming the tarriff I get a "503 Service Temporarily Unavailable". I have also went down to my local o2...