Text Messaging o2 Mobiles From BT Network
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on 01-02-2016 11:47
For years I have used my BT landline to text messages to my family on the o2 network. About 2 weeks ago, this facility failed and I have done everything to try to sort my landline. I have even spent hours on the phone to BT about this. No one has any idea what the issue is.
This morning, I read some posts on BT's forum that others were exeperiencing problems texting o2 networks and it is beginning to seem that this may only be o2 who are affected.
Is anyone else aware of this issue?
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on 01-02-2016 15:57
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on 01-02-2016 15:57
Hi @airsgian,
I'll talk to rest of the team to make sure they are aware of any potential issues. However, I would advise to let us know via customer service too. When/if I hear any news, I'll report back! Also, if you struggle to get any help via customer service for any reason, send me a message any time.
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on 01-02-2016 16:08
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on 01-02-2016 16:08
@Toby wrote:Hi @airsgian,
I'll talk to rest of the team to make sure they are aware of any potential issues. However, I would advise to let us know via customer service too. When/if I hear any news, I'll report back! Also, if you struggle to get any help via customer service for any reason, send me a message any time.
Ok, Toby. I'll do that. Thanks for the help.
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on 02-02-2016 22:32
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on 02-02-2016 22:32
Someone on the BT forum has reported that they had success earlier and I have just confirmed this myself now.
I am a happy texter once more.
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on 02-02-2016 22:35
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on 02-02-2016 22:35
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 02-02-2016 22:37
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on 02-02-2016 22:37
10.5p per text is quite expensive compared to texting from a mobile. Still, glad it's working for you again
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02-02-2016 22:38 - edited 02-02-2016 22:39
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02-02-2016 22:38 - edited 02-02-2016 22:39
Wonder if this was linked to the problem?
http://community.o2.co.uk/t5/Off-topic/BT-Broadband-network-trouble/td-p/945336
In that it seems BT network had many issues over the past couple of days
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on 03-02-2016 00:35
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on 03-02-2016 00:35
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on 03-02-2016 07:09
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on 03-02-2016 07:09
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on 03-02-2016 07:31
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on 03-02-2016 07:31
@airsgian wrote:
@MI5 wrote:
Good to hear - any indication of the problem?Not yet. But as has been mentioned here, I did wonder if the recovery from the break in service yesterday which BT experienced had sorted things.
BT have this morning confirmed their outage was due to a router problem which 'is now fixed'....
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on 03-02-2016 07:44
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on 03-02-2016 07:44
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.