General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Aquapac iPhone 6 Plus waterproof case

This is my review on the Aquapac iPhone 6 Plus waterproof case. This case is ideal for anyone who either uses their phone in the rain or in or around water (the case is waterproof to 30 feet).

Resolved! no sim no service

Can't get connected to a network. Have have a replacement phone (Samsung S3 mini) and sim card.Called customer services x 5. Can anyone on the forum help get me connected. Thanks

Resolved! Wrong Attitude

has anyone tried to call on 03448090222. i've been put on hold for 20 minutes in 2 day consecutive days. it's disgraceful. if customers are been treated this way then this might be one of the reasons why 02 is losing customers. customers are needed f...

Late Delivery rude staf

How come it is i can be promised delivery tommorow for the last three days and yet agin this morning and be told there is noting we can do ...?

Resolved! Suspicious MMS

I have just received a MMS that purports to be from O2UK. It is a picture message 879KB and claims to be a "multimedia message notification" from a "Hidden sender address". Subject is "Untitled". Is this likely to be a legitimate message from O2? Or ...

Resolved! Loss of connectivity in Belfast at a daily basis

Hello, I am a pay as you go O2 user, and since last week, every day, from 11:00-16:00 approximately, there are signal problems in Belfast city center (BT1 4LS). I understand that this thing can happen, however it's been ongoing for several days and l...

'about you' is somebody else..

I noticed when topping up my mobile broadband it has all changed now and 8GB is available which is great. I want to top up but when I select the amount I want a box appears to the right with 'about you' written on top...but the name, email and number...

No MMS allowance on a premium contract x3! very disappointed!

I'm really disappointed. I like O2 and have been a loyal customer for quite some time. I recently upgraded three phones for my family and all are on premium contracts - unlimited everything and 3/5 gig of data for all. I was just checking my account ...

Resolved! Phoning a landline in Northern Ireland

Hi, can anybody tell me if a call to a landline in Northern Ireland in the unlimited minutes in my package?

Resolved! Numbers

Do you get charged for 0300 numbers even if I got unlimited mind ?