Solved: Text Messaging o2 Mobiles From BT Network

airsgian · ‎01-02-2016

For years I have used my BT landline to text messages to my family on the o2 network. About 2 weeks ago, this facility failed and I have done everything to try to sort my landline. I have even spent hours on the phone to BT about this. No one has any idea what the issue is.

This morning, I read some posts on BT's forum that others were exeperiencing problems texting o2 networks and it is beginning to seem that this may only be o2 who are affected.

Is anyone else aware of this issue?

Bambino · ‎01-02-2016

Never heard of sending text messages from a land line. Is there a charge to do that?

Edit: I just Googled it and answered my own question. It costs 10.5p per text. @airsgian do you not have a mobile phone?

I DO NOT WORK FOR O2

MI5 · ‎01-02-2016

Not something I use, but I'll flag @Toby to report the issue for you.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Bambino · ‎01-02-2016

Never heard of sending text messages from a land line. Is there a charge to do that?

Edit: I just Googled it and answered my own question. It costs 10.5p per text. @airsgian do you not have a mobile phone?

I DO NOT WORK FOR O2

MI5 · ‎01-02-2016

@Bambino wrote:
Never heard of sending text messages from a land line. Is there a charge to do that?

http://bt.custhelp.com/app/answers/detail/a_id/8510/~/all-about-bt-text

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Bambino · ‎01-02-2016

@MI5 We posted at the same time.:smileywink:

I DO NOT WORK FOR O2

airsgian · ‎01-02-2016

@MI5 wrote:
Not something I use, but I'll flag @Toby to report the issue for you.

Many thanks. Showing my ignorance here, who is Toby?

Cleoriff · ‎01-02-2016

Yes...I have a BT landline and one of their 'selling points' is the ability to text. I read the prices though and decided there were far cheaper options..

Veritas Numquam Perit

Toby · ‎01-02-2016

@airsgian wrote:

@MI5 wrote:
Not something I use, but I'll flag @Toby to report the issue for you.

Many thanks. Showing my ignorance here, who is Toby?

That would be me @airsgian

Have you reported this issue via customer service yet? If not, please do so and I shall share this with the rest of team too. Have you recently updated or changed your phone?

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MI5 · ‎01-02-2016

@airsgian wrote:
Many thanks. Showing my ignorance here, who is Toby?

He's The Boss

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

airsgian · ‎01-02-2016

@Toby wrote:
@airsgian wrote:
@MI5 wrote:
Not something I use, but I'll flag @Toby to report the issue for you.
Many thanks. Showing my ignorance here, who is Toby?
That would be me @airsgian

Have you reported this issue via customer service yet? If not, please do so and I shall share this with the rest of team too. Have you recently updated or changed your phone?

Aha, hello, Toby

I have not reported it via o2 Customer Services. I have done to BT tho.

I have not changed the phone for several years and the service has worked well for around 5/7 years. I had the phone disconnected from the mains for a short time some weeks back but this should not cause a problem. However, i have gone thru all the settings and checked and restored them without success.

I can send messages to myself on the BT landline which shows that the service works. And I can receive messages from o2 customers. They simply do not receive my messages now. And....it appears that I am not alone with this problem now as several others are reporting likewise on the BT Forums.