TERRIBLE SERVICE.

[Anonymous]

I have an iphone 3gs and have been on o2 for over a year. occasionally, especially during bad weather, i lose signal altogether. usually lasting overnight every 3 months on average.
however, since about Friday 17th June 2011, in the po9 area, there has been absolute no service. my phone displays "o2-uk" with four flat bars of signal, making it impossible to send or receive texts or calls.
i called o2 on Tuesday, after 3 days of no network, and was told that they have been made aware of the problem, and had sent engineers out to fix the fault (o2 have more than 200 engineers remember.)
i was told normal service would be back on by the late afternoon, evening time at the very latest. The person i spoke to also informed me that pay and go customers are not entitled to any reimbursed credit as, and i quote; "because you're on pay and go and they're on contract.." a real in depth explanation, thankyou, and im glad that you perceive pay and go customers as being inferior to contract customers. given i probably spend more per month than a contract customer!
It is now Thursday 23 june 2011, service is still down so i called o2 again. and what was i told? that they were not aware of a fault until now and would send engineers out to fix it!!
This is absolutely disgraceful. not only have i been lied to by a customer service agent, the fault remains unfixed and i still have no way of using my phone. not to mention the fact im unable to use the credit i have already paid for.
This is appalling service and completely unacceptable. yet what will o2 do about this? probably the same thing they did with the fault, forgot about it. thanks o2.

[Anonymous]

I didnt mention it because it's kind of like stating the obvious. i also didnt mention that i restarted the phone, checked the sim and tried using the sim in another phone. why? because it's common sense.
This doesn't mean that i am trying to argue with other posters or be confrontational, perhaps your defensive instincts kick in a little too quick, depending on how you interpret the context of what you are reading. I'm sure you will appreciate how annoying it is for someone to offer advice that is slightly, without being rude, useless. for example, if the television isn't working, "have you turned it on" probably isn't great advice is it? i don't doubt that there are alot of dumb people in the world, but please dont tar us all with the same brush.
Secondly, and as a more senior o2 representative agrees, it was inappropriate for the advisor in the first place to tell me that engineers had been sent to fix an apparent fault AND that the status checker on the net isn't always 100% reliable.
The bolt-on i have currently, which is soon due to expire, has been reimbursed by the advisor i spoke to a few minutes ago. therefore, how can the original advisor tell me that i am not entitled to any compensation?
I know it may seem hard to hear a bad word said against your beloved network, but sometimes it just is the companies fault. again, as the agent i have just spoken to will concur with.
If you are willing to claim that o2 are 110% consistantly reliable and incessantly flawless then fair enough. But don't say i didn't tell you so when this happens again.

Quite honestly, I don't understand your attitude. My advice was only "useless" because you left so much out of your OP. How is anyone supposed to know what you have done, we have to take what you say at face value.
I don't see why you would be so confrontational to people who are trying to assist. Also, look at your last paragraph, no one has said O2 are perfect and yet you make that assumption and use it as criticism against people.
It's always good advice, when complaining, to not make assumptions, don't use emotion, give the full story and be clear and concise. A level headed and logical approach is always best.
P.S You also seen to have confused who you are replying to.