Switch up

DG4616 · ‎17-10-2025

I went into an o2 store to switch up and pre ordered the iphone 17. They checked my phone and said my phone was fine to switch up. I get my new phone 3 days later and waited for the box to send my old handset back which took another week. I then receive my phone back with no email and no paperwork. Im disabled and being passed from pillar to post and in the meantime im still being charged for the handset. Obviously this has all taken time so I cant get out of my contract and cant afford to keep paying for an extra handset. Help please!!!

MI5 · ‎17-10-2025

@DG4616

ttps://www.o2.co.uk/abouto2/social-media

This is a customer to customer community, not O2, so we cannot access your account, sorry.

You need to contact O2.

Message them on Social Media. Facebook or Instagram or give them a call on 202 or 0344 809 0202

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.