Re: Swapping contract

1743099 · ‎29-03-2020

Evening, I am looking to change providers from Vodafone to yourself as not satisfied with the customer service however I still have a year left on my contract and would cost £374.95 to cancel, what could you offer to switch? I am happy to recycle my device to clear as much cost as possible I have an iPhone XR 64GB looking to
Take out a contract with you for a Iphone 11 64GB can you do anything about this.

Regards Jake

Bambino · ‎29-03-2020

@1743099 This is not O2. This is a customer community.

https://community.o2.co.uk/t5/How-to-Guides/Cancelling-your-contract-An-updated-guide/ba-p/1234852

I DO NOT WORK FOR O2

MI5 · ‎29-03-2020

@1743099

Text PAC to 65075 to get your PAC from Vodafone.

How to keep your number when moving to O2 here https://www.o2.co.uk/help/phones-sims-and-devices/how-to-keep-your-mobile-number

You can use O2 recycle to recycle your phone https://www.o2recycle.co.uk/

But you may get a better price from somewhere such as CEX https://uk.webuy.com/

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
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