My Data went 2 weeks ago now while in the Lakes. After finding out there they were 'trying to upgrade' the area and was an outage I had to cut my vacation short and head back over to Northumberland where we live as I require constant email access for my work. Having arrived back in Northumberland and having cut the staycation short by 4 days I could not get data in this area either. On reporting this I was informed this area, 2.5 hours drive away from Lakes was also under maintenance and so no Data there either.
Now two weeks later, still no Data, lost a fortune on my vacation and a fortune from not being able to stay up with work unless at home where I have wifi to keep checking.
The support has been nothing short of awful and now I understand the only compensation we'll get is maybe the days we've been without data added. Tis outage without offering any alternative has cost me in all around £2000.
Almost impossible to speak to anyone within authority at O2 and the Chat is useless. Never experienced such rubbish service from a provider and will absolutely be moving my family away from O2 as soon as I can.
Hopeless!!!
