Stop phoning me from 01612776642

[Anonymous]

Receiving daily unsolicted calls from O2 on 01612776642.

I have great difficulty speaking on the phone due to medical problems amd when I tried to speak to the woman that called yesterday, the vile creature just slammed the phone down on me. 

I tried to report this using your "live chat" - because O2 refuse to provide an email address or even the most basic way to make a complaint without speaking or using 19th century "snail mail" and the idiot I got through to was deliberately obstructive (he refused to say whether or not the call was genuine and slimed useless, evasive garbage like saying "that's a landline" when I demanded an answer).  Th idiot even tried to turn my call into a sale-pitch - asking if i am "happy with my phone"!!!!!

I just received ANOTHER call from the same number - again from some stating that he's calling from O2.  When I told him that you denied any knowledge of that number, he insisted that he was calling from O2.

I have googled the number and there's no doubt that it's O2 doing this - http://checkwhocalled.co.uk/phone-number/01612776642 is one of many examples all reporting this annoying trash in the last few days.

Since you refuse to permit us to contact you except via a pointless and clearly abused system that conveniently doesn't allow us to keep copies of the lies and drivel your staff are paid to spout to fob us off - will you kindly get these calls stopped immediately and tell your management that your sales drones are hanging-up on disabled customers and your "live chat" staff are making O2 look like a bunch of crooks.

Needless to say you won't care but I'll be taking my business to another provider - I won't pay money over to companies that abuse me for being disabled.

[Anonymous]

But you are completely missing the point.

That my name was on a call-list is annoying - that the pig-ignorant caller hung-up on me because of my speech problems was insulting and degrading - that the "live chat" operator refused to confirm or deny any connection between O2 and that phone call was aggrevating and that the operator then tried to use that mishandled "chat" about my serious complaint to launch into his scripted sales-pitch was appaling - that I then receive another call and O2 are steadfastly refusing to admit or deny the connection to those calls is disgusting and offensive.

The fact that the calls were made is - in and of itself - relatively minor.  It the vile treatment I've had followed by O2's undeniable refusal to simply tell me if they or their agents made those calls.   Asking O2 to confirm that information is not reliant on my providing addition personal or contact details - they either know how that caller got my details or they don't.

O2 refuse to provide simple, email contact and their "live chat" - which does not provide any record or transcript for the customer's use - is clearly an offshoot of their sales department. 

In the last two days I've been directly insulted and am being ignored when asking a very simple, direct question.  Without the answer to that question, there's no point in my giving O2 "a chance" by going through a complaints procedure.  It's clear that they made - or authorised - the calls and it's equally clear that they are taking the line that losing one PAYG customer doesn't matter.  I am taking the line that O2 has gone a long way downhill in the last couple of years and I ain't sticking around to see how low they go.

[Anonymous]

@Anonymous Ive had calls from this number but I blocked them, it's that simple really. If you've opted out, they'll only find you on some other list or book.

Follow the complaint procedure to resolve this or chat with @Toby if you went with another provider then you'll likely get the same issue

[Anonymous]

"the issue" is not that a call was made.

[Anonymous]

"The issue" is NOT that the call was made.

[Anonymous]

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@Anonymous wrote:

"The issue" is NOT that the call was made.

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Follow the complaints procedure or speak with @Toby 

[jonsie]

I'm not missing the point at all. There is no doubt in my mind that you received a call. My doubt is whether it was o2. Live chat is overseas based so would have no idea if that is an o2 number or not. We are talking people whose only training as far as I know is an o2 checklist and Google translate.

I agree that the caller was ignorant and I too would be highly offended. I have a disability myself and people talk to me as if I'm a complete idiot. If this was indeed o2 then  there is no excuse. Make the complaint, include a contact number, ask them to listen to the call and then let us know if it was o2 or not.

[Toby]

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@Anonymous wrote:

"The issue" is NOT that the call was made.

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I'm aware of this @Anonymous and would very much like to investigate, please PM me when you can.

[Anonymous]

I'll ask the same simple questions yet again...

Is the phone number I've quoted owned by O2 - or owned by any party operating on behalf of O2?

Is the "live chat" accessed via O2's website owned and manned by O2 - or by any party operating on behalf of O2?

There's nothing in those questions that requires any private message or other "off forum" arrangements. 

I gave O2 the opportunity to handle this quietly and in private and was treated like dirt.  If this now proves to be embarrassing for O2, I don't care.

[viridis]

Not being funny, but the answers have been given.

[MI5]

@viridis has given you the company details for the number - it's not O2 and I've never heard them associated with O2.
Live chat is manned by "live person" on behalf of O2.