Stop phoning me from 01612776642

[Anonymous]

Receiving daily unsolicted calls from O2 on 01612776642.

I have great difficulty speaking on the phone due to medical problems amd when I tried to speak to the woman that called yesterday, the vile creature just slammed the phone down on me. 

I tried to report this using your "live chat" - because O2 refuse to provide an email address or even the most basic way to make a complaint without speaking or using 19th century "snail mail" and the idiot I got through to was deliberately obstructive (he refused to say whether or not the call was genuine and slimed useless, evasive garbage like saying "that's a landline" when I demanded an answer).  Th idiot even tried to turn my call into a sale-pitch - asking if i am "happy with my phone"!!!!!

I just received ANOTHER call from the same number - again from some stating that he's calling from O2.  When I told him that you denied any knowledge of that number, he insisted that he was calling from O2.

I have googled the number and there's no doubt that it's O2 doing this - http://checkwhocalled.co.uk/phone-number/01612776642 is one of many examples all reporting this annoying trash in the last few days.

Since you refuse to permit us to contact you except via a pointless and clearly abused system that conveniently doesn't allow us to keep copies of the lies and drivel your staff are paid to spout to fob us off - will you kindly get these calls stopped immediately and tell your management that your sales drones are hanging-up on disabled customers and your "live chat" staff are making O2 look like a bunch of crooks.

Needless to say you won't care but I'll be taking my business to another provider - I won't pay money over to companies that abuse me for being disabled.

[viridis]

Answer to who it is above your post Pete.
Not O2

[Anonymous]

@viridis - as you can see, I carefully asked if the calls came from O2 or "any party operating on behalf of O2"

[viridis]

Yup, they stated clearly "on behalf of o2"
However this is a loosely used term.
Under stuff like the o2 star trader scheme, I could literally join, get 20 payg sims and then distribute them to whoever saying each time "I'm handing these out on behalf of O2"
Also is this a trusted partner? Or a partner of a partner?

[Cleoriff]

In my opinion I view EVERY cold caller as some sort of scam. Harsh maybe but I have yet to answer one who isn't trying to sell me something I neither want nor asked for.

[viridis]

Yup,
Don't entertain them.

[Anonymous]

@viridis

As I said - there should be no need for speculation - O2 should be able to answer the question (and yes -that DOES apply where authorised third-parties are involved because O2 are the ones liable for protecting my data under the DPA - they can't just give information away and say "out of our hands)

And again I'll say - the problems I had include the sneering and evasive "live chat" operator - and you have to admit that he must "belong to" O2.

[Cleoriff]

Live chat IS part of O2 and is included in the contact us option for O2

[viridis]

Absolutely, not arguing the facts at all.
It IS o2's responsibility, it IS o2's partner.
I was just offering the info of who it actually is.
I must say I do wonder how some get trusted partner status, considering the site belonging to that call centre is empty and looks still in development.

[Cleoriff]

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@viridis wrote:
I just rang them.
It's "intelling" and they are calling "on behalf of o2"
http://intelling.co.uk/

Knock yourself out

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Good find @viridis. Went the 'extra mile' there. Good man

[jonsie]

Every incoming and outgoing call is recorded 'for training purposes '.  Ask to listen to it but I'm sure no one from o2 would speak to you in that way or slam the phone down on you.

Live chat is an entirely different thing, not sure they know their ass from their elbow at times. They would be clueless as to whether the number is o2 or not. Most of live chat is outsourced to South Africa and the likes, same as any of the networks these days.

Leaving o2 is your option but these people already have your details, they can claim to be calling on behalf of any network. Bear in mind that any utility company make these type of cold calls. Both my home and mobile number are registered with TPS but I still get my share of these type of calls from EE and from Virginia to name but two. Privacy is a thing of the past I'm sad to say.