Steps for paying off contract and getting PAC code

[Anonymous]

Hi everyone

So from a previous discussion of mine here (http://community.o2.co.uk/t5/Discussions-Feedback/No-3G-or-4G-in-Oxford-City-Centre-for-the-past-yea... I have decided that I am ultimately going to have to (somewhat reluctantly) leave O2 as I am barely able to use the 3G or 4G network swhen at university.

I was wondering what steps I have to take to cancel my plan and then move networks whilst keeping the same number.

I understand that I will need to pay off the device plan and the remaining tarrif charges. Do I need to get a PAC code before or after this? Also, how do I ensure that my number is not disconnected before I am able to switch networks.

Thanks

James

[Cleoriff]

Have a look at this

http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Cancelling-Your-Contract-A-Guide/m-p/566774/high...

It gives you all the info on cancelling and getting your PAC

[MI5]

It should all be in this guide here for you http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Cancelling-Your-Contract-A-Guide/m-p/566774/high...

[viridis]

Esp I've been told that is^^^

[jonsie]

If you have a refresh contract you only need pay off the device plan and  end the airtime.