I had had a contract with o2 a few years, so decided to upgrade on 17th Sept to iPhone 5. The same week I was made redundant, so contacted o2 who told me to return to my local Carphone Warehouse store. I did this and received a refund on 24th Sept.
I then began to get calls from o2 saying I had not taken ut back, so had to visit Carphone Warehouse store, complete over a dozen on line chat transcripts and finally contact Carphone Warehouse direct who confirmed I had returned it. This despite my bank statement already showing I had been refunded by Carphone Warehouse.
I spoke to my solicor and was told to ask o2 for a written apology and compensation, this I got on 1st October with £276 compensation paid directly into my bank.
All done and dusted you may think?
No, yesterday I got a FINAL DEMAND asking for the full money of the contract I never took out, returnining it within 14 days. I have spoke to o2 again, this time they have no record of the phones return yet again and have no knowledge of an apology they made or a refund they gave.
I've been to see my solictor again and due to my ill health is going to prosecute o2 for harrassment.
As well as this, for the third time Ive contacted BBC Watchdog and Ofcom.
I have never ever known service or corruption like this. I have a job as a chemical engineer now and earn £30k per year, but the only time these inept people will see my bank account is when they are forced to give compensation again.
I won't be settling for what ever they offer this time, I will leave it to the court to decide.
