General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Resolved! Why do I not have any service - again?

I have had no service all afternoon on O2. This is my work phone and I work for myself so is an essential piece of equipment for me. I left Vodafone after 12 years, 6 months ago and came over to O2 and so far I am thinking it is the worst mistake I h...

O2 Data/Privacy

This is bound to annoy a few people... http://www.bbc.co.uk/news/technology-19882647 Been happening with Vodafone customers for years - sell data to Tom Tom and other GPS companies so your GPS knows what traffic conditions are like. ewan

Resolved! Retentions

Can someone let me know what time retentions is open til? I have tried for the past hour to get through! I end up on hold for over 20 minutes and then the call drops. It's beyond a joke! I feel sorry for the poor soul who does eventually answer the p...

Has O2 passed on my email address to spammers

I use an email address that is specific to O2. Recently I have started receiving lots of spam using that email address. It started with an outfit called Red Carnation Hotels but now has extended to all sorts of dubious outfits. I haven't given O2 per...

Resolved! Credit for network outage?

Remember this 10% discount everyone was going to get off their bill for the recent network outage? Well me and my OH are both on O2 contracts (£27 pm). He got an email to say that he would be getting the discount, I don't remember receiving one. Then...

Customer Service (202): Horrible, Worst & a COMPLETE NIGHTMARE

Summary: I have waited 3 days and still have not been able to add a data package on to my phone. What made the wait worse is I have had to deal with pointless conversation, misleading information and rudeness from O2 Customer Service. Background: I b...

Some Positive O2 News

There's been a lot of negativiity on this forum lately with people threatening to go elsewhere and dump O2 after 15 years of being a loyal customer, etc etc ad nauseam. Well, there was an interesting article in Saturday's Guardian about Vodafone. App...

Error with Mobile Web settings provided by O2.

I have been in a live chat session with O2 services trying to fix my APN settings. I asked for all settings to be sent to me so I could start fresh.I would like to bring the following to (someone's) attention. I received these Mobile Web APN settings...

Customer service? What customer service?

I'm at the end of my tether. Been with 02 for over 5 years, but reception at my home has been so bad since May that I've finally given up and moved to Orange. Wanted to take my no. with me and had to contact 02 customer service to do this. HOWEVER 02...

Voicemail abroad

I have been trying for over a week to get my voicemail whilst abroad. I communicated with 02 last week for nearly an hour who advised that they had to change my default pin to a roaming pin, dont worry they said your voicmail will be up and running i...