General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Poor customer service

Not sure how/where to post this but just want it to be known i have had the most shambolic and incompetent service i can remember receiving from any company for a long time. MANY MANY promised callbacks not made. messages left not replied to. problem...

Resolved! texts to New Zealand

Just wondered if anyone else has been having problems sending texts to NZ? Although I have been charged for the texts I sent to my sister in NZ she rang me to ask if I was ok as she hadn`t received any from me for 2 days.I tried sending them to her h...

Has anyone got txts from shortcode 65655 pretending to be o2

I called customer services yesterday and today i've received 2 text messages from the short code number 65655 pretending to be o2 asking me how i rated the customer service experience yesterday.the 1st text was: Hello, thanks for contacting o2. We'd ...

Resolved! Call Forwarding without handset

Is it possible to set this up without the handset i.e. left it at home want to divert it to a land line at my current location. Similar to when you can dial your voice mailbox from another phone and enter a pin and listen to your messages and delete ...

Improvements to the O2 site

Hi everyone, Recently, Leonard and I have noticed a few threads with suggestions of pages on the O2 site that could be improved in terms of the wording, phrasing, or the information that the pages show. These include: O2 wallet pages O2 travel pages ...

Resolved! Data on Text and Web

I recently got an iPhone 4 and I'm using a pay and go sim. I've stayed on the text and web pay and go tariff and topped up £10 which, from my understanding, would give me free texts and 500mb of data. However I've not got and data allowance at all. H...

Resolved! Credit check with upgrade?

Hi upgrade is due in two weeks however my credit rating isn't great the moment, and due my pay day changing I have been 2 or 3 days late paying my bill. Do they do another credit check of you when you upgrade. i really want to upgrade but I'm scared ...

Financial Problems

Hiya folks,I've run into a bit of financial problems of late and I don't know what to do.I have had some previous bills for my contract carried over to the current bill that is due today (£120 total), but I cannot afford to pay this.As embarassed as ...

network down, again!

I can't be the only person getting more than a bit fed up with the repeated failures in the O2 network. There is never any info on the website to explain why this is happening, and certainly nothing resembling an apology for the inconvenience to cust...

Resolved! 02 Ripped me off and customer services have been disgraceful

So I've been with 02 for many years, always received family and friends discount on my contracts as I know a lot of people working for them, I have spent a lot of money with them over 2500 in one year previously.

Now I was due for an upgrade last Apri...