General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

O2 phishing emails

Be careful of this email doing the rounds now, O2 will never ask you to verify your account this way: http://nakedsecurity.sophos.com/2012/07/31/o2-phishing-emails-network-disruption/?utm_source=twitter&utm_medium=status%2Bmessage&utm_campaign=naked%...

o2 PAC code is invalid on other network

I received a pac code from o2 as I am transferring to Orange. PAC code is correct format for example TEL123456.When Orange use this code to try and port my number they are saying it is invalid and not associated to the number I am trying to port and ...

Data limit text messages

O2, I would like to continue receiving the text messages you send to send when I am nearing the limit of my data bundle.... HOWEVER ... PELASE DONT SEND THEM AT 2:30am You woke the wife and I up last night and I could not get back to sleep for an hou...

3g unlocking

i have recently had my 3g iphone unlocked but a "friend" told me that after putting another sim card in for a holiday trip, iwould be able to change back to 02 again . Is this true, or am i stuck with the holiday sim card?help, bazbrabb

Email hacked, how to report to o2

Hi All My gmail email was hacked last night, and the activity log showed the IP address and the ISP is o2. I am an o2 customer for my iphone and broadband and called customer service to ask how I can get the address from the IP address I have. The wo...

Samsung Note 2 LTE

Hi Does anyone have idea when the 02 will launch the Samsung Note 2 LTE? Also, as 02 ran a 4G trial in London this summer, I guess it would be nice to know when the full 02 4G/LTE service will be rolled out; starting the the major cities? This is ass...

My ongoing issue with O2 and specifically their repair team

Since receiving my iphone 4s in june I experienced continuous problems with the software crashing, I presumed it was app related and so didn't bother o2 with this, just used itunes to restore the phone. This seemed to solve the problem for maybe a we...

On hold for too long - I want to return my phone back

I want to return my Iphone 5 back and i am on hold for too long... I understand i only have 7 days cooling period but i simply cannot contact you... this is so unfair and i am going to file a legal complaint if someone doesn't come back to me. thanks...

Tracking Phone Repair

Hi can anyone tell me if this tracking actually works as i have been trying for the past few days to track my phone that is in for repair -- says "cannot find my mobileThanks for any help

Unread Posts

Possibly like most of the regulars, I have the community page set to 'unread posts' but especially at this crazy time of year there are pages of unread posts that I have no interest in (sure you all know which ones!:smileyhappy:) We have a much used ...