General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

I need the advice of Android Users please.

Hi Guys & Gals, As from my post yesterday most of you will now know I am currently reviewing the Sony Xperia Z. After visiting Google Play I'm interested to know what Apps and Games you think will push this phone to its upper limits. Any and all sugg...

Resolved! Nokia Lumia 620

I have a Nokia Lumia 620. For some reason I can't receive pictures in a text, anyone know what to do? I've looked on here and people are saying make sure your data is switched to roam which it is so a bit lost.

Resolved! My tariff.....Not good

How come when I changed from pay as you go to a monthly tariff. I was told that it would be cheaper but I always seem to go over the amount and end up paying more.I was told it would be cheaper for me than the £15 a month pay as you go. Its not often...

O2 adopting late 1990's Orange style customer services

I have three numbers with o2, basically, three contracts if you like. The main issue is I used to get an ok signal where I live (a village with over 5000 residents) 2 miles from a large city in a flat area. Now, I don't get a signal at all, maybe a b...

O2 4g already at 25% indoor population coverage

http://news.o2.co.uk/2013/11/08/o2-4g-network-reaches-25-of-the-uk-population/Target 98% by end 2015 ofcom target 2017 Looks like o2 are doing a fast install edit for % correction doh!!!

Resolved! Moving abroad!

Hi peeps, I'm moving to Romania for 6 months and wondered if anyone has any advice or tips as to getting the best from O2. I'm in the middle of the 24 month contract on the Sony X1.Cheers

data expensive

I have only 1 gig of data, I pay £32 a month which I think is expensive for just 1 gig of data considering I use only 20 texts a month and maybe 30/60mins talk time.I called customer services to see if I could have a gig added on, however I refuse to...

Community Highlights 21/11/13

Hi guys, The weather is getting worse, so here's another community highlight to warm you up Enjoy. We've had a couple of great staff Virtual Interviews..... The community has had a fair few staff Q&As this year and many more are planned as its a grea...

Resolved! link accounts

I have a two mobiles linked to the one account ,how can I see my master account ???

Resolved! Age Verification

Why am I asked for my age when surfing the net? I am over 18 and have been for years. Surely o2 has this information as I have been a customer for many years. Also, when I tried to follow the age verification procedure I was asked for my bank details...