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Secondary Emails.,.Think We Know the Story

Enlli
Level 70: Enigma
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https://www.ispreview.co.uk/index.php/2025/08/virgin-media-o2-uk-users-struggle-to-access-secondary-...

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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jonsie
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pgn
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When O2 stopped providing e-mail as a service to their customers, that also created a lot of mayhem where billing for your O2 mobile contract and O2 purchases had been tied to the @o2.co.uk address - even if you had added a "free" non-O2 e-mail address as a secondary:

Screenshot 2025-08-26 135447.png
No thought given by the provider, all too common when the move to new back-end systems is undertaken.

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madasaf1sh
Level 79: Lord of the Boards
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To be honest Virgins Email Service is about as reliable as a chocolate fireguard, and its down more than its up, so anyone relying on it needs to have words with themselves. 
And this is why I have my own mail servers and gmail as backup slight_smile 

This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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