Scammers hack my wife's 02 android phone

[Antonpep1980]

Back in July, scammers managed to take over my wife's 02 phone and built up an outstanding £1200 on her account. Although, we have been assured through lengthy calls to O2 customer service representatives that the amount has been wavered, the O2 system has being sending us emails to say that if we don't pay the outstanding amount we will be referred to a credit agency. I have made numerous calls to O2 customer service representatives, but they seem unable to fix the issues them selves, but have to refer the matter to their payments dept. Yesterday, O2 blocked all our going calls from my wife's phone. As a 75 year old, this makes her vulnerable when travelling alone. Conclusion, O2 and its automated emails, complaints responding and call answering are not fit for purpose!

[Oxonian]

@Antonpep1980 

You need to contact O2. Unfortunately, this is a customer to customer community so we cannot access your account or offer other direct help.

I recommend that you message O2 on social media :-

Facebook : https://o2uk.co/O2CFB

X (previously known as Twitter) : https://o2uk.co/O2CTW

Instagram : https://o2uk.co/O2CIG

The social media team are based in the UK and have a good reputation for solving problems. 

Alternatively, you can get in touch with the Payment Management team on 0800 902 0217

A complete schedule of how to contact O2 is in :-

Guide: How to find help & contact O2 

[Enlli]

Duplicate Post

https://community.o2.co.uk/t5/Discussions-Feedback/scammed-phone/td-p/1742565

@Antonpep1980 Posting twice will not get you any further here as we are all customers and can only refer you back to O2.

Also two posts can complicate things when people are looking  to reply