Samsung phone overheated and burned my hand

[Anonymous]

The phone was not being charged when I picked it up.

I'm on a 24 month contract with o2 so I called into the local o2 shop and explained what happened and that I'm presently on a course of chemotherapy and need my phone to pick up emails.

Was told (repeatedly) that the fault was Samsung's not o2 and I may be charged for repairs

I was embarrassed for the girl when she handed me the 1990s courtesy phone without Internet and the screen is so tiny I cannot read it.

I've been told it will take 10 working days until I get my phone returned and I don't see why I'm paying for an Internet service that I'm not receiving.

I've been with o2 nearly 20 years and I am disgusted at how this was handled. I don't think I will renew the contract.

And yes the blister on my thumb is still very painful!

[MI5]

I've had lots of refurbished phones in the past (very good value) and never had a problem either.

[Martin-O2]

I think a lot of people think "second hand" when they are offered a re -manufactured item but they go through all the same quality checks as new tech so are of the same quality even if some of the parts are used. 

[Cleoriff]

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@Martin-O2 wrote:

I think a lot of people think "second hand" when they are offered a re -manufactured item but they go through all the same quality checks as new tech so are of the same quality even if some of the parts are used. 

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True though you still have to be careful where you buy refurbished phones from. Someone on here purchased theirs from Brighthouse.....it came without a sim tray as I recollect?.

[MI5]

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@Cleoriff wrote:

True though you still have to be careful where you buy refurbished phones from. Someone on here purchased theirs from Brighthouse.....it came without a sim tray as I recollect?.

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O2 phones come without chargers  

[Cleoriff]

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@MI5 wrote:

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@Cleoriff wrote:

True though you still have to be careful where you buy refurbished phones from. Someone on here purchased theirs from Brighthouse.....it came without a sim tray as I recollect?.

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O2 phones come without chargers  

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I know and not 'locking horns' on that dangerous practice...

[MI5]

and they ain't even refurbished ones.....

[blissgirl]

My note 4 came with charger (via vodafone)

[MI5]

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@blissgirl wrote:
My note 4 came with charger (via vodafone)

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Not relevant to the discussion about o2 though.

CPW, Tesco, Three, EE etc all supply chargers too

[blissgirl]

my s3 mini came with charger that was with o2

[MI5]

So did many thousands of other phones until they changed their policy.