cancel
Showing results for 
Search instead for 
Did you mean: 

Samsung S22 Ultra out of stock

DanDanDan
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

when I pre-ordered this phone there was no mention of stock issues, and I was set to have it delivered today (launch day). After speaking to customer service it turns out there is no stock at their warehouse and I have to wait an indefinite amount of time for my new phone. This is appalling. If you advertise launch day delivery then you should honor that.

Message 1 of 21
6,520 Views
20 REPLIES 20

MI5
Level 94: Supreme
  • 149718 Posts
  • 641 Topics
  • 28523 Solutions
Registered:

I hear Samsung have not delivered on their promises @DanDanDan 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 21
4,757 Views

madasaf1sh
Level 77: Grand Master
  • 11629 Posts
  • 64 Topics
  • 3163 Solutions
Registered:

@DanDanDan 


I was on a call with our Samsung Enterprise AM, this morning about Knox and Tablets, and when I asked before others joined the call how todays launch went with the S22's his reponse was "dont ask" 

 

o2 can only deliver what is delivered to them, and this is done in a) Enterprise Customers Pre-Orders, b) everyone else. 

--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
Message 3 of 21
4,751 Views

gmarkj
Level 66: Unequalled
  • 12650 Posts
  • 95 Topics
  • 1155 Solutions
Registered:

@madasaf1sh wrote:

I was on a call with our Samsung Enterprise AM, this morning about Knox and Tablets, and when I asked before others joined the call how todays launch went with the S22's his reponse was "dont ask" 

 

 


It's never a good sign when you get that kind of response!!

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

Message 4 of 21
4,740 Views

Cleoriff
Level 94: Supreme
  • 126177 Posts
  • 832 Topics
  • 7552 Solutions
Registered:

What a surprise.....NOT!!

Veritas Numquam Perit

Girl in a jacket
Message 5 of 21
4,713 Views

Paisley3121
Level 1: Joiner
  • 3 Posts
  • 1 Topics
  • 0 Solutions
Registered:

The stock levels may be outside of o2's control, but the customer service isn't. The sensible thing to do would be to update and inform customers there has been a delay, not rely on people calling up customer services and writing on message boards. My frustration is more with the complete late of communication or accurate information than it is with the lateness of the phone. In fact I was told earlier "there's a chance it may arrive today" but it hasn't been despatched! Meanwhile my housemate received hers from Vodafone that she ordered 2 days later than I ordered mine from o2. 

Message 6 of 21
4,694 Views

madasaf1sh
Level 77: Grand Master
  • 11629 Posts
  • 64 Topics
  • 3163 Solutions
Registered:

Vodafone probably didn't have as many pre-orders as o2. 


I agree about the comms point of view, it is woeful, and at the end of the day we are all customers so we can only guess and surmise 

 

Just to add this isnt unique to o2, BT/EE / Vodafone are in the same boat when looking at their forums, from a stock and comms POV

--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
Message 7 of 21
4,707 Views

Jjesso
Level 1: Joiner
  • 3 Posts
  • 0 Topics
  • 0 Solutions
Registered:

I pre order on 22nd and got mine.

Message 8 of 21
4,298 Views

Ben23
  • 1 Posts
  • 0 Topics
  • 0 Solutions
Registered:

Have you received the device now? How long did it take if so?

 

Message 9 of 21
3,733 Views

hellzking
Level 1: Joiner
  • 4 Posts
  • 0 Topics
  • 0 Solutions
Registered:

I ordered mine on March 10th, have been told to expected a 4 week timeframe for delivery but I am not too sure given the sort of comments on here even prior to launch, when stock levels should be higher.

Anyone here still waiting for delivery? 

Message 10 of 21
3,228 Views