Sales not offering loyalty multi contract discounts!!

[Anonymous]

I've been with O2 since 2004!! I've recently taken out 2 further monthly contracts and NOT offered the 25% and 15% loyalty multi contract discount. CS have just told me it needs to be applied at point of sale and can't be applied afterwards. I am waiting for a callback in response to the complaint I've logged. How can I request a discount I didn't know existed...I found out about it on this forum.

[MI5]

I guess it's all down to how well trained or how much the sales person cares?

[Wa10]

Just a heads up, if the new contracts were taken out before 15th June or are SIMO then it's the Additional Line Discount you'd be looking at. If however they are new Refresh deals taken out since 15th June, it's the new O2 Family Plan that you'd likely qualify for. Check the details here

https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/O2-Family-Plan-Additional-Line-Discount-is-Evol...

Either way, or if you're not quite sure, simply text LOYALTY to 21500 and follow the instructions you will receive by SMS, any relevant discounts which you qualify for will be applied automatically. 

[viridis]

Except when they tell you
Sorry your current plan is not eligible.....

...a refresh plan taken out over the phone.

This is the wording of application
Thanks for your text. We just need a few more details and then you're good to go. Please can you send us the keyword LOYALTY, your existing phone number and all additional Pay Monthly Phone numbers to check your eligibility.

But existing implies one previous number. What if it's more?
All I know is my plan is eligible but their ar$e backwards way of doing things makes your application fail.
Why not just automate it and stop making your customers jump through hoops for something that can be done at point of sale with a very simple box tick

[MI5]

There's probably an ofcom ruling that states offers must be available but by making it difficult means not everyone gets it so more money for o2.