O2 scam

on 01-08-2017 02:38
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on 01-08-2017 02:38
I found out a few days ago that I could use my phone as a personal hotspot to connect to the Internet on my laptop which is useful at the moment as I am working away from home with no internet.
I topped up 2GB of data as a bolt on to allow me to use this feature which worked perfectly and allowed me to surf the Internet and download items on my laptop but soon used up the data allowance, all good so far.
The problem arose when I added a further 8 GB data bolt on (£22.50) and received the confirmation text stating that it is non sharing data. Because of this obscure technicality I am unable to use my phone as a hotspot and have no use for 8Gb of data on my mobile. No where does it say before you purchase said bolt on that it is non sharing, and no where in the about data page I this site.
Raised with customer service and spoke to three different people who have all been varying degrees of patronising. Point blank refusing to acknowledge that I should either receive a refund or that the data should be made 'shareable'
****** customer service, it will be the last dealings I have with O2. Very very dissapointed but not entirely surprised.
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on 01-08-2017 05:36
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on 01-08-2017 05:36
I take it you have tried to tether since purchasing it ? I wonder if it means the data is not shareable as part of a sharer plan and not tethering as that is allowed on paymonthly 500mb tariffs? can you post the exact text message ?
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services
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on 01-08-2017 06:54
Hi @Anonymous You may wish to make a complaint. Use the process outlined in the link https://www.o2.co.uk/how-to-complain Many people find the Resolver website very useful https://www.resolver.co.uk/
Veritas Numquam Perit
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on 01-08-2017 08:51
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on 01-08-2017 08:51
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

on 01-08-2017 10:16
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on 01-08-2017 10:16
O2: You've topped up your data with One-off 2GB Data topup. This will keep going until your next bill date. Anything you haven't used by then will roll over into next month's data. And we'll let you know if you're close to running out.
I was the able to use my phone as a wifi hotspot connected
to my laptop and download some
TV etc to my laptop.
The problem arose when this 2 GB had run out and I decided to go for the 8Gb topup to allow me to download some more documentaries/ films. The confirmation text is as follows
O2: You've topped up your data with 8GB Non Sharing Data Rollover Topup. This will keep going until your next bill date. Anything you haven't used by then will roll over into next month's data. And we'll let you know if you're close to running out.
After trying to use as a hotspot then phoning O2 they confirmed that the 8GB could not be used to run a hotspot.
My problem is that when you select the data bolt on there is no mention of whether the dats is sharing or no sharing so I can't see how they can justify having different terms of use for two packages in
The same menu. The options for the data topup by phoning 2202 lists only size and price, no mention of sharing data, tethered data, etc.
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on 01-08-2017 10:22
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on 01-08-2017 10:22
Use resolver off the complaints link.
http://www.o2.co.uk/contactus
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 01-08-2017 10:24
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on 01-08-2017 10:24
Tethering = Using a mobile as a hotspot
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services
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on 01-08-2017 12:53
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on 01-08-2017 12:53
Have you actually tried to do this?
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on 01-08-2017 13:38
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on 01-08-2017 13:38
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

on 01-08-2017 15:43
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on 01-08-2017 15:43

