@Anonymous wrote:
I have just taken out a contract with O2 on a Samsung J3 and on my first bill found that one text message well within my allowance had been charged 50p. When I queried this with customer services the advisor gave me the information already mentioned in previous posts - emoji, picture, even a phone number. None of these applied and they offered to show me how to block SMS becoming MMS. Their link didn't work, but i've now discovered I can 'restrict' MMS so I'll try that. Thanks to the comments on this Forum I now suspect it was because my text message was 'too long' (106 words - perhaps 100 is the limit?). I will pursue it with O2, possibly through Resolver, because although this is an insignificant amount there is a principle involved which is costing people through no fault of their own.
Have a look here too. Group texts can tip you over the balance also https://community.o2.co.uk/t5/Other-Products-and-Services/Accidental-MMS-Sending-and-How-to-Avoid-it/ba-p/1014132
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
