Re: SMS Challenge on sign-in to Forum this morning - Page 3

pgn · ‎01-05-2024

What's the reason for this sequence of transactions needed to sign in to the Forum on laptop earlier, and just now to the web version of My O2 on mobile, @Dave-O2?

SMS lands, after a warning not to share the PIN that is about to arrive...

Something amiss?

Links to O2 Social Media Team here

gmarkj · ‎02-05-2024

@Bambino wrote:

HA!!!!!

Thought you would appreciate that

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

Cleoriff · ‎02-05-2024

Still no security log in for me, so hopefully I've escaped. FINGERS CROSSED!!

Veritas Numquam Perit

Enlli · ‎02-05-2024

Well I've had to use it again to log in to the Web Version of MyO2 this morning.

However, the Community site is operating as normal for me ( maybe speaking too soon)

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

Dave-O2 · ‎02-05-2024

Thanks for the flag @pgn and the tag @gmarkj

I've sent this thread and comments to the relevant team

Once I have some further details, I'll be back in touch 👍

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Bambino · ‎02-05-2024

I'm guessing around 2026 or 7. What do you reckon @gmarkj?

I DO NOT WORK FOR O2

Enlli · ‎02-05-2024

Anyone up for starting a sweep on the fix date

@Bambino wrote:
I'm guessing around 2026 or 7. What do you reckon @gmarkj?

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

gmarkj · ‎02-05-2024

2028, when the community moves to a different provider!

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

pgn · ‎02-05-2024

Still being prompted for an SMS response when accessing web version of MyO2 (incognito browser probably the cause for this...)

I do have to use the "Sign In" option up at very top-right for it to not get stuck in an SMS/login loop:

The forum has not required another SMS since yesterday's first one (I have not cleared cookies on the browser, so that's probably sitting counting down to some pre-configured time before I get challenged again!)

Not offering any date for fix, based on the pop-up peccadilloes here 🤬

Links to O2 Social Media Team here

Enlli · ‎02-05-2024

@pgn MyO2 Web is asking for a code everything I log in (twice today)

I'm not running incognito mode

The Community, on the other hand is working fine.

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

Oxonian · ‎02-05-2024

@Enlli wrote:
@pgn MyO2 Web is asking for a code everything I log in (twice today)
I'm not running incognito mode
The Community, on the other hand is working fine.

I had to do 2FA when logging into this community on PC at 6.00pm !

What I cannot understand is why, if O2 deem 2FA necessary, they have gone for an insecure - text message - version of it. This is just at the point when other organisations are moving away from text messages and using apps such as Microsoft Authenticator instead. 😀