Rubbish signal strength on smat phone.

Anonymous · ‎16-12-2013

I have just bought a Nokia 925 from the O2 shop only to find that the signal strength at home (I can only use it outside) is much worse than on my old non-smart phone. Why wasn't I warned about this by the shop and when will I get a decent signal in the CB8 5 area?

Anonymous · ‎16-12-2013

No offence meant, but how would the shop staff know what the signal strength is like at your home address?

adamtemp64 · ‎16-12-2013

I did do an article on this here http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Do-you-have-poor-coverage-signal-Indoors-This-ma...

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perksie · ‎16-12-2013

Turning off 3G may help as there is none in your area and we can't help with when this might change:

Live results for CB8

Our network is currently working fine
If we're doing work on the phone masts near you we'll tell you about it here.
Updated 12:00 (refreshed hourly). Recent faults might not show yet.

Normal coverage for Voice, text and email (2G)
Making calls, sending texts, using email on your phone.
Good indoors and outdoors.
Normal coverage for Mobile internet and voice (3G)
Fast networking. For smartphones, dongles and tablets.
Sorry, we do not have coverage here.

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Anonymous · ‎16-12-2013

Because they know my address from my contract info.

Anonymous · ‎16-12-2013

Ok I'll try that, thanks.

perksie · ‎16-12-2013

@Anonymous wrote:
Because they know my address from my contract info.

They could not possibly know what the signal is like inside any property?

This is not and never will be guaranteed.

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Anonymous · ‎16-12-2013

The service checker is an indication tool only.

If your within your cooling off period of 7working days then return the handset and cancel the contract.

MI5 · ‎16-12-2013

There are many reports of poor signal strength on the 925 esp in low signal areas. I guess it's an inherent design flaw with the phone......

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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