24-06-2021 07:41
24-06-2021 08:19
@Andrew13 Yes it's true. Now that the UK is no longer part of the EU I don't know why anyone should be surprised by this. It was only a matter of time. It also won't surprise me to see the other networks increase their charges as well. They won't want to get left behind gouging money out of their customers.
Price changes and Europe Zone fair usage limit | Help and Support | O2
24-06-2021 08:38
24-06-2021 09:02
24-06-2021 09:02
Veritas Numquam Perit
24-06-2021 11:09
24-06-2021 11:09
Hey everyone I have an official statement around the changes to roaming charges. Please see. below and let me know if you have any questions.
“Less than 1% of our Pay Monthly customers reach anywhere near 25GB during occasional travel to Europe. If a customer’s UK monthly data allowance is over 25GB, from August 2 they will have a Roaming Limit of 25GB when roaming in our Europe Zone. This means they can use up to 25GB of their allowance at no extra cost – we’ll text them if they get close to the limit, and again if they reach it. A customer can still use data if they reach our Roaming Limit, but will be charged £3.50/GB.”
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24-06-2021 11:11
24-06-2021 11:24
24-06-2021 11:24
To be fair, if you're staring at your phone enough to be using more than 25GB during your holiday, then you might want to consider going to a more interesting destination....
24-06-2021 11:41
24-06-2021 11:41
@Charlie1388 wrote:
I’ve had an email to say that I can terminate with out a charge because of this change in contract, how do I do this and is it the whole contract?
@Martin-O2Can you clarify this please?
Veritas Numquam Perit
24-06-2021 12:15
24-06-2021 12:15
Will do @Cleoriff! I'll check this with the team now.
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→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help
If you'd like to take part, why not register?
24-06-2021 12:47 - edited 24-06-2021 12:50
24-06-2021 12:47 - edited 24-06-2021 12:50
@Charlie1388
The way i have read it is if you have a tariff which has over 25GB of data then you "may" be able to cancel and only on a non refresh tariff... if you are on refresh you will need to pay the rest of your device at point of giving notice.
And to be fair to o2 every other network has fair use policies which are around the same or less with high data usage tariffs.
I agree with @Projectionist if you are using your phone that much whilst abroad then go somewhere interesting
edited: as pressed enter too early