Solved: Roaming Charges - Irish Border

Anonymous · ‎09-12-2012

I have been getting overcharged on my account from January 2012, I got the phone in December. The 02 customer services have been bordering on 'moronic' when it comes to this subject. I am seriously considering stopping my DD to them as they have overcharged me by almost £25 per month - every month. Does anyone know who to contact, a person that may actually be able to resolve the situation?

MI5 · ‎09-12-2012

If your phone is connecting automatically cross borders you need to set your network selection to manual to force it to use your home network. Everyone who lives close to borders have to do this as the phone will always connect to the strongest network signal. You can also turn off roaming in settings to prevent the connection.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

MI5 · ‎09-12-2012

If your phone is connecting automatically cross borders you need to set your network selection to manual to force it to use your home network. Everyone who lives close to borders have to do this as the phone will always connect to the strongest network signal. You can also turn off roaming in settings to prevent the connection.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎09-12-2012

Agreed, use manual selection. Please don't cancel your direct debit, you may see it as a solution but it could have awful effects on your credit file.

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Anonymous · ‎11-12-2012

Many thanks, guys. I have now made sure that my phone can only accept the 02 signal - I only found this out on Sunday from the 02 customer help desk. I can't understand why on earth it took so long for them to pint that out to me

Now I just need to find out why they have not sent an e-mail confirming the overcharges will be repaid. If anyone can make a crisis out of a drama 02 seem to be masters at it.

Once again, thank you for all your advice.

KPMG

perksie · ‎11-12-2012

Overcharges?

They might make a goodwill payment but why should they pay because you didn't have your phone set up correctly?

Everyone who gets near another country's border runs the same risk.

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Anonymous · ‎05-11-2013

Actually, as 02 have refunded the money, I think that even you shall have to concede that these things are not as 'black & white' as you conveniently assume. Common sense, for once, prevails. We'll done 02.

MI5 · ‎05-11-2013

That's a fair result for you

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

adamtemp64 · ‎05-11-2013

Did it take o2 11 months to do the refund or has it taken you that long to write the reply?

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perksie · ‎05-11-2013

As we said a goodwill payment, very nice they did that to cover your mistake.

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