Return of faulty items

[Anonymous]

Hi there has anyone out there had problems returning what appears to be a faulty

lumia 550 that wont charge properly and the joke of a customer complaints service where your passed around in circles with them all telling you the same thing but how you can get the problem resolved as a very long time customer with 02 i think im gonna be swapping networks after this total sham .Alison

[Bambino]

Glad to hear you had a positive result @Anonymous. You got there in the end. Returns on faulty devices should not be so difficult. Well done.

[Cleoriff]

Hi @Anonymous. Are O2 sending you a replacement device or is the original just being sent off for repair?

(or has it gone back to the manufacturer?)

[Anonymous]

Hi there cleoriff; Id already purchased another phone
the lumia 650 (its amazing by the way) so in the end im
going to get the money i paid for the other phone credited to my account .After checking some forums which i should have done first a few people were having problems with that particular model and they all returned them a manufacturing issue maybe Cheers Alibobs .

[Cleoriff]

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@Anonymous wrote:
Hi there cleoriff; Id already purchased another phone
the lumia 650 (its amazing by the way) so in the end im
going to get the money i paid for the other phone credited to my account .After checking some forums which i should have done first a few people were having problems with that particular model and they all returned them a manufacturing issue maybe Cheers Alibobs .

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Great outcome all round then @Anonymous

[MI5]

The 650 does look nice, I have to say.....