Solved: Repeated Texts to & from various mobiles

Anonymous · ‎25-01-2015

My family & friends are all experiening multiple text messages being sent and received today. Is there a problem with the network somewhere in Scotland. Most mobiles are showing that the text has failed however, multiple charges are occurring as the texts are actually being transmitted.

Anonymous · ‎25-01-2015

There is an ongoing issue with sending and receiving sms, as giffgaff use O2 as a network provider they will also be affected.

It doesn't affect all customers and there's no particular area of the Country affected, It's random.

It has been reported and worked on since yesterday.

Anonymous · ‎25-01-2015

Check http://status.o2.co.uk to see if mast issues exist.

Sometimes a sim swap carried out by an O2 shop can help.

Check with o2 Customer Services Link http://www.o2.co.uk/contactus to check your account.

Do you not get texts as part of your allowances ?

Anonymous · ‎25-01-2015

There is already a thread running today on this theme.

Can this be merged? Flagged

Anonymous · ‎25-01-2015

Their are a few threads recently saying the same is happening.

Ie http://community.o2.co.uk/t5/Discussions-Feedback/REPEATED-MESSAGES/m-p/843285#M59538

With this in mind it's probably not a sim card error.

MI5 · ‎25-01-2015

It is being reported on the giffgaff forum too so most probably a network error.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎25-01-2015

Thanks for pointing me towards the threads already on this issue. bsk69 quotes the Fife area and that's where most of our contacts are having the problem.

Anonymous · ‎25-01-2015

At the very least your now aware you are not on your own with this issue.

Anonymous · ‎25-01-2015

There is an ongoing issue with sending and receiving sms, as giffgaff use O2 as a network provider they will also be affected.

It doesn't affect all customers and there's no particular area of the Country affected, It's random.

It has been reported and worked on since yesterday.

Anonymous · ‎25-01-2015

@Anonymous wrote:
There is an ongoing issue with sending and receiving sms, as giffgaff use O2 as a network provider they will also be affected.
It doesn't affect all customers and there's no particular area of the Country affected, It's random.
It has been reported and worked on since yesterday.

What is the position as regards allowances? Are repeated messages counted as part of a tariff allowance (assuming of course that some customers do not have unlimited SMS)? If so will they be reimbursed or would that be a bridge too far?

MI5 · ‎25-01-2015

giffgaff users are moaning that it is taking additional texts off their allowances too.....

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.