Re: Refunds

Snuggles41 · ‎01-08-2023

Can someone please advise why when making a payment with o2 they take it directly from our accounts but when you are entitled to a refund you have to wait 5 working days I think it is disgusting and unacceptable that we have to wait for what is ours. I am very unhappy about this

MI5 · ‎01-08-2023

@Snuggles41

You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

madasaf1sh · ‎01-08-2023

Because that is how big business works... god forbid you ever try and get a refund from an energy company...

And also the fact that it takes 2 or 3 days for the money to actually be with o2.. @Snuggles41

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This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company