General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

O2 Scam Alert - April 2022

I wanted to make people aware of a very convincing scam...I have received a call from someone claiming to be an o2 employee, saying I have been selected to receive a 50% discount from my monthly tariff. (I had recently upgraded my contract so naively...

Fantastic service again Hyde team

HiI left some feedback for the fantastic team in Hyde but it seems to have been deleted. I just wanted you to know just how brilliant these guys are, I had some issues with my phone whitch o2 customer service and tech support couldn't help with. The ...

Samsung s22

How long are people waiting on the samsung galaxy s22?

Great Service In Crawley Store!

Would just like to thank Jack! in the Crawley store! He was really helpful and really kind and made it all so easy to understand and didn’t leave us hanging around in the shop. He setup my new pay monthly contract and I couldn’t of been happier with ...

PINNED POSTS in Virtual Lounge - Is it just me ?

Is it just me being my usual un-techy self and in the way I totally believe I JINX anything remotely techy ..... but ..... Whilst I absolutely agree those posts which are pinned should be pinned ... well ... mine are PINNED to the top of each ruddy p...

Thank you Jaret!

Just wanted to say a very big thank you to Jaret, a customer service rep in O2 who I spoke to over the phone today. He was very kind, patient, answered all my questions in simple terms and was very empathetic. To be honest, I haven’t had the best exp...

Samsung S22 Ultra out of stock

when I pre-ordered this phone there was no mention of stock issues, and I was set to have it delivered today (launch day). After speaking to customer service it turns out there is no stock at their warehouse and I have to wait an indefinite amount of...

Unfortunately sad feedback for store experience

Hi everyone! I couldn't find another way to feed this back I'm afraid and I feel it needs to be said. I've been with O2 20 years, I've even worked in one of the stores. They've always been good to me great customer service online and phone. But my mo...

Waiting time for orders

Little idea how to improve customer relation.When your online shop keeps crashing browser on Sunday evening, and im forced to use online chat to place my order. Instead, asking me 3 times for my postcode and and informing me about lack of 5g coverage...

My account was hacked, Iphone orders placed.

Dear all,Be alert if you receive calls from 0330 074 9418, 0333 090 5694.Be alert if you received an email from O2@02upgrade.com (Note this email has (0)Zero not O)2 new phones got delivered at my address, I received a call immediately after DPD deli...