Re new contract

[Anonymous]

I have just been to chat online and the operator was very rude and arrogant. Not once did she say she would ask someone of higher authority to seek advice on the misleading info I got from o2 when changing to sim only. I was told £16. New bill £23 but does include £3 for multimedia. Fine. So I asked why £19 then. Vat. I wasn't told that. I was comparing package to giffgaff £12. And yes I do know it's only online service so I accepted the £16 and was given conformation of this. Nothing said or written or text about vat. Thought orly was included in the £16. From the very beginning of chat I was informed by the advisor " it's not much " .I replied it is when my husband has recently died in January this year and my income has more than halved and that's why I was going to go with giffgaff. But after being an O2 customer for 15 years + and any problems usually sorted with helpful and polite staff I decided to pay the extra £4 and stay loyal but due to conversation with the advisor. I am now going to cancel my direct debit regardless of what happens. I am disgusted but when I put things into perspective an O2 bill that I don't pay is irrelevant to what I have dealt with in the past 3 years of husband with prostate cancer. That was a problem
I'm very upset and Thankyou for reading my concerns but the help and support was definitely missing on this occasion

[adamtemp64]

Did you change to sim only mid month ?

All consumer tariffs include vat in the advertised price.

What is it showing in myo2 ?

For account queries we always advise you call 202 for free and speak to someone .

[Cleoriff]

Hi @Anonymous Please please do NOT cancel your direct debit. You will end up with so many problems. It will ruin your credit rating and at the end of the day you will still owe O2 the money...If you wish to raise a complaint then do it this way http://www.o2.co.uk/how-to-complain

Info on cancelling contract here http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Cancelling-Your-Contract-A-Guide/m-p/566774/highlight/true#M56526

[jonsie]

So sorry for your personal circumstances, been through it myself and you wonder how to cope alone. We have to learn fast unfortunately.

If you are still within the first 14 days you can cancel so call customer service on 202. Don't use live chat.

Your first bill will always be a few pounds higher because you pay for the first couple of days before your billing date plus your monthly tariff. Next month your bill will be as when you agreed to it though there is the RPI increase in April which you should have been made aware of.

[Anonymous]

Sorry to hear your loss & situation. @Toby the head of community can pass along your feedback. Do not cancel your direct debit or you will be faced with a default on your credit file which will stay there for at least 6 years

You can also complain using the link below

http://www.o2.co.uk/how-to-complain

[Bambino]

@Anonymous We are sorry for your loss, but as the others have said, if you cancel your direct debit, not only would you not get another contract with O2, but you wouldn't get one with any other network either until you clear the debt and the marker is lifted from your credit rating. You have enough problems at the moment without compounding them with another one like this.

[MI5]

Check in your MyO2 and see what the charges are for.
You may have some charges added from last month too. They don't usually get the bills wrong and usually is just a misunderstanding of how the system works.