Problems in Bracknell area

[Anonymous]

We're a business customer - currently have a large percentage of staff mobiles without coverage within our Postcode area (RG12).
Business support say no ETA and no idea what the problem is - completely useless.

[Anonymous]

The status message says they are working on it.
I would just tell the staff that there is a problem, its being worked on and there isn't yet a timescale for repair.

[Anonymous]

I'm sure they have more details open to them if willing.

[adamtemp64]

well depends on the cell site if on private ground o2 have to get permission a site in surrey made watchdog due to it taking a week to get permission to go onto the MOD land to fix a fault.
O2 clain to have 200 enginers working on faults etc.
Do you have a gauranted service SLA in place etc
It is a mobile phone network that occassionally fails. And o2 are the only one that has a page like the status page.
For my rural postcode it says they are working on masts in my area 7th may as I am 2g only guess we will be without signal.

[Anonymous]

With that in mind Adam, an ETA that lets us know if it'll be down for hours, days or weeks, would be welcome.

[adamtemp64]

this was the surrey case http://www.bbc.co.uk/blogs/watchdog/200 ... phook.html
Having worked in the business continuity industry unless you have a specific sla in your contract that states you must be given an eta for fix then the info you have been given is all o2 have to provide. (and in my opinion with the status page they are ahead of the game)

[Anonymous]

Merely suggesting that a rough ETA isn't that hard to attain, and must be something they know internally. Rather a rough ETA, and that get broken - than no ETA at all.

[Anonymous]

You're basing your entire argument on the assumption that it's not 'hard' to provide an ETA. I question whether that's a valid assumption, given that there will be several third parties involved and you have no idea what the actual issue is.

[Anonymous]

Accuracy is not an issue. To the degree of "hours, days, weeks or months." - hopefully data they should already have.

[Anonymous]

devgav,
I am completely with you. I run a small business, my mobile is my lifeline and I am in Bracknell with no phone coverage.
I just want to know if it will be back today or not, not a lot to ask is it?
To the others that think it is complicated, it isn't. The technology is there to post key updates remotely (unless thay cannot get a signal LOL!) by mast/post code in real time. They know whether the mast has "burnt down" or not, they know when a service team will be on site. I understand a final ETA might be difficult to pinpoint, a seemingly small issue can turn out to be much bigger, but some update on progress and confirmation that someone is actually taking this seriously would help.