Cannot make calls.

[brewster199]

Just upgraded to an Iphone 15.  I cannot make calls out but can receive them.  Phone says calling number but doesn't dial or it 'call failed immediately.  I cannot speak to anyone because I cannot phone and my query does not fit with the standard topics.  Any advice gratefully received.  Network good in this area with no problems according to app.

Many thanks.

[MI5]

@brewster199 

Try a network reset or message O2 on the socials

Guide: How to find help & contact O2 

You can also use Skype to call Guide: A Guide to Skype 

[Bambino]

@brewster199 Download Skype Guide: A Guide to Skype and call +44800 032 1402
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am.
You can also reach O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (now X) (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)

[MI5]

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