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Anonymous · ‎06-02-2018

How do I stop receiving post from O2 and get them via emails?

MI5 · ‎06-02-2018

Log into your MyO2 and go to the last tab which is called “More”
Then choose “Contact/Choices” and change your preferences in there for what and how you want to be contacted.
I would post an image to show the page to go to but I am on mobile at the moment so I’ll do it later for you.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Glory1 · ‎06-02-2018

Post deleted by me

Lover of all things Samsung. Currently using Samsung Galaxy S10 Plus 128gb

Cleoriff · ‎06-02-2018

Contact preferences from My O2

Veritas Numquam Perit

Cleoriff · ‎06-02-2018

Deleted by me (due to recent unannounced changes on how we access 'contact preferences')

Veritas Numquam Perit

MI5 · ‎06-02-2018

Images as promised:

Click on "find out more"

Enter code text to your phone to access the marketing preferences section.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎06-02-2018

Mmmmmm...so when did that change take place unannounced? Talk about making it difficult to opt out!!

Veritas Numquam Perit

MI5 · ‎06-02-2018

No idea when but I noticed when adjusting settings for someone last month.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎06-02-2018

wrote:
No idea when but I noticed when adjusting settings for someone last month.

Thanks for that @MI5 I have edited my post to avoid confusion.

@Marjo @Martin-O2Yet again a change to website without being told. Initially a very easy one step process to opt out of marketing preferences. Now we have to do it via the route shown above, which takes a lot longer.

Not happy we weren't informed.

Veritas Numquam Perit

Martin-O2 · ‎06-02-2018

Hey guys this may not be a permanent change. As you know there has been ongoing testing on the O2 website so this may be part of that but I'll try to get some info on if this is a permanent change or not.

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