Post to email - Page 2

Anonymous · ‎06-02-2018

How do I stop receiving post from O2 and get them via emails?

Cleoriff · ‎06-02-2018

wrote:
Hey guys this may not be a permanent change. As you know there has been ongoing testing on the O2 website so this may be part of that but I'll try to get some info on if this is a permanent change or not.

@Martin-O2I checked mine about three weeks ago and there was no change then, It was the old format.

I just think they are making it far too difficult for people to opt out. Maybe this is what O2 want?

Veritas Numquam Perit

Martin-O2 · ‎06-02-2018

Thanks @Cleoriff! I'll see what I can find out.

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

viridis · ‎06-02-2018

I'll be honest, I had no idea they had changed until just now and I swear I used them around 3 weeks ago to check my daughter's new upgrade..

jonsie · ‎06-02-2018

It's all new to me too. I had a marketing call less than two weeks ago and checked my preferences. It was the old layout so unless the changes have affected everyone differently this must have been very recent. Bear in mind I'm mobile only so I can't check on PC.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

adamtemp64 · ‎06-02-2018

@jonsie Just checked on my iPad and new style 6 digit code to alter will check pc when home !

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

Cleoriff · ‎06-02-2018

I have checked on my PC and the changes are displayed there.

The point I made originally, was until I tried it today I was unaware these changes had been made.

Therefore giving information to new posters on how to change Contact Preferences would have been invalid.

It appears the method was changed 2-3 weeks ago @adamtemp64 without notification.

Veritas Numquam Perit

MI5 · ‎06-02-2018

6 digit code requirement is displayed in my screenshot from earlier.

But without doubt, it's making it more difficult for the customer to check.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎06-02-2018

wrote:
6 digit code requirement is displayed in my screenshot from earlier.
But without doubt, it's making it more difficult for the customer to check.

Therefore making it more difficult to opt out.

Veritas Numquam Perit

MI5 · ‎06-02-2018

That was my point, yes

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.