Porting Issues From Vodafone

[Anonymous]

Have any other customers had issues with receiving calls from Vodafone mobiles since porting from Vodafone to 02?

I've had an issue since April 2015 that since changing networks that my clients on Vodafone can text but cannot call me. Despite finding various forums online and even some on the 02 Community itself I cannot get any assistance from either network to solve the issue.

Having called Business Support almost fornightly for 6 months I'm no nearer to sorting the problem and am at my wits end so looking for any ideas or support on the issue.

I'm convinced its a support issue, everything I've read and every conversation seems to support that. Each time I call for an update its like starting the whole procedure and complaint again so could anyone offer some advice what to do next other than cancelling my current contract as I'm not being suplied with adequate service.

Sad And Disgruntled Customer who's Patience Is Runng Out

[adamtemp64]

as I said in post 5 lol

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@MI5 wrote:

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@Anonymous wrote:

Many thanks as 02 have just said they can do nothing and I have to go through Vodafone

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That is actually correct though.

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[Anonymous]

As you can see this is taking up most of my day.

just got off the phone to the Vodafone Business team and their response was once a PAC code is issued the problem lies with the new provider and theres nothing than can do to help.

hello - rock meet hardplace

[adamtemp64]

ask vodafone for a deadlock letter and esclate it to there ombudsman service as per the info here http://www.vodafone.co.uk/vodafone-uk/forms/complaints/#

[Anonymous]

Thanks for the info

Getting to the point where moving to a new supplier seems a bette option but concerned the issue will just follow me there as it means Porting again

[Bambino]

Why are there three threads running on the same topic by the same OP?

[Cleoriff]

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@Bambino wrote:

Why are there three threads running on the same topic by the same OP?

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I asked the same Lou when there were only two. I asked for them to be combined as it is getting more than confusing now

[Anonymous]

Because the customer is so disgruntled and dissilussioned by 02 he hoped they would at least they monitor their own community site

[Cleoriff]

@Anonymous Our community manager @Toby and moderators @Anonymous and @Anonymous do monitor the forum. They will see your posts in the morning....

[Toby]

Hi @Anonymous,

I'll answer your PM now.