Poor transfer service

[Anonymous]

My wife and I have wasted four hours of our lives trying to make a simple transfer. It's her phone, but it's in my name, so we both agree it should be in hers & paid from her bank account: so it should be simple, right?  Either O2 do a simple change themselves (their first attempt - the adviser was wrong about this, apparently), or else they set up a new contract with her, and transfer the number once they've done their security procedures (their second attempt, and third and fourth and... I lost track). Each time, the responsibility was shuffled between staff who did not know what they were doing.  When they finally got round to the process of trying it with both of us on the phone together, they even failed at that. They started with one adviser, who passed the next task to a different adviser on a different phone, who would then said it couldbn't be done that way... passed back to the first... to a third. Etc.

So we have cancelled all our O2 contracts and will recommending that our family and friends to do the same.  Useless. We've been with O2 for five years but never again!

[Beenherebefore]

Seems reasonable to me........if you get poor service take your business elsewhere.

[MI5]

Yep, as long as I git a signal off another network I'd move too.

[Bambino]

@Anonymous Although you've had a poor experience, before you change providers make sure you get a decent signal from the one you choose. If you've been happy up until now with O2, it's something to consider before you switch. If you have an O2 store nearby, you might get a better result trying to make your changes there.

[Martin-O2]

Hi @Anonymous my names Martin the Community Manager here on the O2 forums. I'm sorry to hear you had a bad experience with customer services. If you have any feedback you want to pass on about your interaction please feel free to send me a private message with the details.