Poor Service

TQ · ‎28-09-2021

Went to collect new iphone but told there was 45 minute wait as only one member of staff serving , other member of staff was a host and could not leave shop floor to get my phone.

Don't blame staff if that's the rules but as a service unacceptable . So I will not pick up the order and let it lapse.I can get a new phone somewhere else . So farewell a customer of 15 years.

gmarkj · ‎29-09-2021

That's not the sort of customer service you would expect to receive @TQ!

I'll tag our community managers who will be in touch so they can get more details and feed that back to the store.

@Martin-O2 @lewys-gp @RafaC can you get in touch?

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

lewys-gp · ‎29-09-2021

Hi there, @TQ. I'm sorry to hear about your experience at this store. I'm going to send you a private message to get more details, if that's okay?

Thanks for the tag, @gmarkj.

Community Manager for the O2 Community 🙂