Re: Poor Reception

Anonymous · ‎12-12-2017

I have very poor reception on my iphone 6 (1-2 bars) & have tried everything to have it improved - new sim card, re-setting &&&& but without success. Can anybody offer any help or advice before I depart from o2, please?

Anonymous · ‎12-12-2017

Hi @Anonymous have you tried checking the coverage in your area as there maybe a faulty mast?

https://status.o2.co.uk

adamtemp64 · ‎12-12-2017

https://community.o2.co.uk/t5/Other-Products-and-Services/Do-you-have-poor-coverage-signal-Indoors-T...

and

https://community.o2.co.uk/t5/Other-Products-and-Services/Self-help-guide-Is-the-network-down-for-me...

You do not say if this is everywhere indoors etc .

The more info the better advice we can give

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

MI5 · ‎12-12-2017

Do you know if others get a better signal in the same area?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎12-12-2017

Hi, thank you & yes, I have. I'm told that reception is good & no outages near me

Anonymous · ‎12-12-2017

Maybe you have a faulty phone. Perhaps Apple can do a diagnostic on it if you have an Apple store near you

https://www.apple.com/retail/geniusbar/?cid=acs::applesearch

MI5 · ‎12-12-2017

Who told you it was good?
What does the status checker say?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎12-12-2017

Poor reception used to be mainly in my home....dropped calls, incoming calls going to voicemail even when the phone wasn't being used, bad lines etc but recently it's everywhere

MI5 · ‎12-12-2017

I’d also advise contacting Apple to have the phone checked out then.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎12-12-2017

Sorry - don't know