Poor Customer Service

SouthofHumber · ‎14-11-2021

Why is O2 Customer Service so bad? Why do I have to wait over half an hour on the phone to try and talk to someone? Just tried to speak to someone only to be cut off when the lady answered. My SIM only contract runs out in December, I will be leaving if I do not get better customer service.

MI5 · ‎14-11-2021

@SouthofHumber

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

madasaf1sh · ‎14-11-2021

@SouthofHumber

This is because of limited staff due to people been off sick etc, and Sundays are always run with less staff in all the call centres i have built.

I rang earlier was through to someone in 2 minutes and the email with Proof of Purchase in 1hr of the call, so not all calls are half an hour wait...

--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company