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Phone order

Priyanka2912
Level 1: Joiner
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I ordered a phone on 19th august from Harrow store. Till now I didn’t get my phone and it was click and collect order. I got SIM card which was associated with phone but not phone I waited 15 days and customer service told to wait for 10 Working days everytime I called. I finally bought new contract after 20 days and after that O2 suddenly gave me shock by deducting payment for two phones from my ac!!! I somehow managed to get my money back but then I am getting chasers for payment and they have also sent letter saying it will impact your credit score!!! I don’t even have that phone. Now customer service has taken 1000 cancellation requests but till now I didn’t receive any update. 

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MI5
Level 94: Supreme
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@Priyanka2912 

This is a customer to customer community, not O2, so we cannot access your account, sorry.

You need to contact O2.

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (X)  (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202

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I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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jonsie
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You need to contact customer service
We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this
or give them a call on 202 or 0344 809 0202
Message 3 of 5
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jonsie
Level 94: Supreme
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MI5
Level 94: Supreme
  • 151661 Posts
  • 649 Topics
  • 28840 Solutions
Registered:

👍

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 5 of 5
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