Phone order

[Priyanka2912]

I ordered a phone on 19th august from Harrow store. Till now I didn’t get my phone and it was click and collect order. I got SIM card which was associated with phone but not phone I waited 15 days and customer service told to wait for 10 Working days everytime I called. I finally bought new contract after 20 days and after that O2 suddenly gave me shock by deducting payment for two phones from my ac!!! I somehow managed to get my money back but then I am getting chasers for payment and they have also sent letter saying it will impact your credit score!!! I don’t even have that phone. Now customer service has taken 1000 cancellation requests but till now I didn’t receive any update. 

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[MI5]

@Priyanka2912 

This is a customer to customer community, not O2, so we cannot access your account, sorry.

You need to contact O2.

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (X)  (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202

Flagged

[jonsie]

You need to contact customer service

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this
or give them a call on 202 or 0344 809 0202

Guide: How to find help & contact O2 

[jonsie]

snap 😊

[MI5]

👍