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Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Former Staff
  • 57544 Views
  • 232 replies
  • 0 kudos

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 41842 Views
  • 45 replies
  • 6 kudos

DHL delivery - what a joke

I ordered a new phone, tracked the delivery, then rescheduled the delivery so I was able to book time off work- received confirmation of rescheduled delivery only to be told by O2 after a 1h 20min long conversation that two attempts have been made to...

Kkaf6944 by Level 1: Joiner
  • 695 Views
  • 1 replies
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Where is my order?

I upgrade my account on Friday, taking advantage of the Black Friday deals. I processed the transaction and O2 have complete the credit check, taken the payment, sent my contract and set up the direct debit, however have not processed my order. Today...

Katyg182 by Level 1: Joiner
  • 634 Views
  • 1 replies
  • 0 kudos

Regarding network issues in my area

I have network issues in my area it’s been few days now I have been using this network since last 5 years and this is the first time i am having this problem and i contacted the customer service and the person who chat with me was Mohd Fakhruddin and...

Bhomika by Level 1: Joiner
  • 724 Views
  • 3 replies
  • 0 kudos

Shambles

I ordered a new phone and contract on the 1st of November. O2 have only activated my account today!!!It's took a full month to get a contract. Now, however, I am unable to port my number from vodafone to o2 because I can't log in to MyO2. I tried a f...

DavyB by Level 1: Joiner
  • 468 Views
  • 1 replies
  • 0 kudos

Past Invoices

I need copies of year 2020 invoices, how can this be claimed from O2. There is a legal right to obtain copies up to 6 years. Who to contact in O2 for this? Thanks

Alvaro1 by Level 1: Joiner
  • 471 Views
  • 2 replies
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Upgrading from a SIM Only to a Phone Contract- Paying the Early Termination Cost (ETC)?

I have been on O2 for 3 years. The first 2 of them were on my phone contract. At the end of my phone contract, I agreed to move to a 2 year SIM Only Contract. So I was led to believe that the ETC (Early Termination Cost) shown on my O2 App is the cos...

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