General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Migration Problems

I have moved my wife and I onto a monthly contract after being on PAYG for a few years while we travelled and was on monthly before - customers for over 20 years. When we installed our new SIM cards I was expecting our phone numbers to be migrated in...

Good Advice Article on Passwords

With the barrage of scams around these days, it's worth taking a few minutes to read this article. It may save someone a lot of anguish.7 password rules to live by in 2024, according to security experts | ZDNET

Enforcement and termination notice - too aggressive?

Hi! Has anyone had an unnervingly aggressive enforcement notice? Does anyone know how to escalate this to influence policy & practice within O2 for the sake of everyone, but especially those more frail, vulnerable or for whom English is not their fir...

Xiaomi 14 Ultra global to be released.

There are plenty details on here about the 14 ultra however quick summary 4 x 50 mp cameras, Snapdragon 8 gen 3, capacity up to 1 tb storage and high quality screen and scratch resistance. Certainly worth considering if Google, iPhone or Samsung does...

Cellnex, Vodafone and O2 Extend Existing UK Mast Sharing Partnership

Cellnex, Vodafone and O2 Extend Existing UK Mast Sharing Partnership - ISPreview UKhttps://www.ispreview.co.uk/index.php/2024/07/cellnex-vodafone-and-o2-extend-existing-uk-mast-sharing-partnership.html

Help - repair phone locked to verizon now phone appears lost

Can anyone help as I don't know where to turn too. On 15 July I received a phone on insurance as my pixel 7 was freezing and it could not be fixed. When I put my sim into the phone it would not work as the phone stated 'network locked to verizon '.A ...

O2 customer service is a disgrace

I went on holiday for a week to Turkey and was hit with a bill of £147 extra onto of my bill making it over £180, I made sure my data was turned off whilst away but apparently these are roaming charges which I was unaware off.My partner has an o2 sim...

Bereavement and trying to keep number

My dad died recently and he had an O2 account in his name with numbers for both him and my mum. I’ve been trying to get her name added to the account and his name removed but instead we’ve been made to take out a new contract with a new number for he...

Switching Accounts

My husband like me had a Virgin Mobile sim card. Mine was switched to O2. However my husbands number is not recognized. I need to top up his credit online as he is pay as you go. However I am unable to do so because Virgin Mobile no longer exists and...

Not being able to pay my device plan since the merge

I’ve not been able to pay the device plan since the merge, I rang and was told it’s all one bill now, gone to upgrade last week and realised there debt but not been cut off at all, not received a bill to tell me I have debt NOTHING. Gone on my app on...