General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

claiming the fold 5 starter kits and headphones

I've just upgrade to the fold 5 and I'm eligible to claim the starter kit, I've gone on the Samsung website to start the claim but there is no option for o2, anybody know what i should do now?

SIM card not working on 2G

I have an old 2G only device (it's an alarm signaller) which works fine.I recenty tried a newly supplied o2 contract SIM in it and it does not work.Older o2 contract & PAYG SIMs seem to work fine in it still.Is there something different about new o2 ...

switch

i was virgin customer switching to o2

The Samsung Galaxy S24 looks likely to launch in January 2024

This article from TechRadar might be of interest to those who want to have the latest tech :- The Samsung Galaxy S24 looks likely to launch in January | TechRadarhttps://www.techradar.com/phones/samsung-galaxy-phones/the-samsung-galaxy-s24-looks-like...

Official Android 14 One UI 6.0 update released for these devices

Has anyone with a Samsung Galaxy S23 seen the Android 14 update yet ? It is on its way ! Details here :- Official Android 14 One UI 6.0 update released for these devices - SamMobilehttps://www.sammobile.com/news/samsung-galaxy-devices-that-received-a...

cancellation

I have finally been able to cancel a line with O2 after months of trying - hours on hold and cut off calls, sending a certified letter that I was today told they dont accept despite having an address to write to on their site - I live part time int e...

O2 IT system down again

O2 IT system has been down now for 2 days and I’ll trying to pick up my new fone but as the system is down once again it’s impossible to get through on the phone or get answers when it will be back up and running!! O2 give us information

AAAARGH! Lost my 02 number I had for 25 years and now 2nd 02 line not connected

Don't switch another phone to O2 if you already have a phone with O2. I did that on-line and I lost the mobile number I had for 25 years. To make matters worse the phone I ported to O2 no longer works either as it has the old netowkr sim card and O2 ...

Moved from monthly contract to PAYG

Always a nightmare dealing with O2 customer service whether it be in person or over the phone. I moved from monthly contract to PAYG. Received my SIM card 3 days ago. Inserted it on Saturday as requested by o2 and I'm still awaiting for my number to ...

VIrgin Billing Problems

Although this article mentions Virgin Media Direcrt Debits, I wonder if it was wider than that judging by the Payment problem posts we have had on here recentlyhttps://www.ispreview.co.uk/index.php/2023/10/direct-debit-billing-errors-strike-uk-custom...