General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Early upgrade

I'm looking at upgrading early, I'm doing it through a thirs party website. How would I go about doing so. Do I just do the upgrade through the third party and would the early upgrade fee just get charged to my account or do I need to clear the balan...

Keep my number

I have been trying to switch my number to my new sim for 3 weeks. I was clear about both sims being from O2 but under different accounts. I was told to create a PAC code, porting was meant to happen on 10th/11th June. It failed so I contacted O2 agai...

Number port issue

Will my number port from iD Mobile to O2 even if I've had texts from O2 to say that the port will not happen? My iD Mobile SIM and the number I want to keep no longer work, but the transfer hasn't gone over. I was told last Friday that it would happe...

Serious Security Risk & Solution

I got a very clever scam call that exposes the lack of security in O2's 2FA verification text. The guy said along the lines of 'Hi.. we've just noticed the plan your using is outdated because it's still from 2015', simple and believable - didn't ask ...

Employee recognition

Hi, I would like to recognise an O2 employee for their excellent customer service. Where do I send the details of my experience? Thank you.

Android phone + Galaxy tablet + Acer Aspire laptop ... = ... Are they Properly Sync'd ?

I ask this question as I'm not sure they are :-I look at say personal & promotional emails separately - usually on my OPPO Lite phone - don't use the Galaxy tablet much at all, but recently charged it up. I will go to emails on the larger screen of t...

You Can Schedule Your Samsung Galaxy Phone to Restart Each Week

This is quite a useful feature for those with newer Android 'phones :- PSA: You Can Schedule Your Samsung Galaxy Phone to Restart Each Week (howtogeek.com)https://www.howtogeek.com/psa-you-can-schedule-samsung-galaxy-phones-to-restart-each-week/

COMPLAINT - Unable to make contact

Hello All,I am writing this in order to reach out to anyone looking to raise a complaint with O2 for any part of their service through their complaint email complaintreviewservice@o2.com. Upon sending an email to this address you automatically receiv...

Will O2 ask for a one time passcode that they text when you call them?

I believe my mum has been scammed. Someone reporting to be from "O2" called her offering reduced billing for a period of time. Unfortunately she went through all steps with them, including reading out a one time passcode that was texted to her.When s...

A Curb On Mid-Contract Price Increases....

....Maybe Phone and broadband mid-contract price surprise rises banned (bbc.com)