Discussions & Feedback
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Forum Posts

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 35 replies
  • 6 kudos

O2 roaming - speed test results

Thought I might start a thread where people can post their speed test results when roaming, given last summer's debacle. It's been great for me so far.Was at Prague airport on 22 June 2018 and got 82Mbps up / 25 down on O2 CZ.Now in the city centre o...

Gijón, 30 June 2018
GJD by Level 6: Acolyte
  • 64 replies
  • 1 kudos

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Martin-O2 by Community Manager
  • 89 replies
  • 0 kudos

Persistent network issues for past 15 months

Hi Forum, Bit of a frustration thread/get off my chest. However, I have been an o2 customer since 2010/11, so more or less 10 years. I've never really had any issues with them and previously found them helpful when it comes to issues. However, I move...

Rossc92 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Google Play battery drain

So anyone else noticed Google Play app using a large amount of battery even when you havent updated/installed any apps? Appears the latest Store update caused a battery drain issue with many on Reddit complaining about it. Google are apparently aware...

paulbacon by Level 7: Part Timer
  • 1 replies
  • 1 kudos

Poor care and service for customers

When did O2 care so little for service, loyalty and customers?After giving up on poor,pointless service on live chat .....I tried the retentions team and off the bat defensive arguing with no details or facts about other companys 3 yr contracts and p...

Naomi79 by Level 1: Joiner
  • 2 replies
  • 0 kudos

02 and delivery companys

From the posts i have seen so far, alot of you have problems with phone deliverys. I ordered a new iphone on the 12th, for delivery between 8 and 10.30 on the 15th, paid the extra money, so should be all good. By 12, no sign of phone, called 02, to b...

Paul-H by Level 1: Joiner
  • 4 replies
  • 0 kudos

Random Scam texts

Good afternoon,I’m getting some random scam messages using bank names and PayPal.Is there a way to stop that or to report them?The texts are from mobile, and the url mentioned are all fake stuff.

AlanRN by Level 1: Joiner
  • 3 replies
  • 0 kudos

Limited unlimited data contract

I have a vintage 09 sim only running 3g on a monthly contract with an unlimited data bolt on. Not particularly cheap but I cling onto it for the data. However I have just had another notification that I'm facing being slowed down for using too much d...

Bemused1 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Credit Referral Team: o2 ruined my mortgage application

HELP! We recently applied for a mortage which got turned down due to an o2 default payment which I knew nothing about. After running a credit check it turns out a final bill was sent to my sons email address despite after speaking to an advisor and p...

Emma1977 by Level 1: Joiner
  • 7 replies
  • 0 kudos

No Customer Service

I find the phone line utterly useless!! My sister is seriously ill and needs her phone bill paying. The hospital have helped her to the point they were on the phone to O2 yesterday for 1hr 20mins!! They passed on an O2 number given to them for me to ...

J-Dog72 by Level 1: Joiner
  • 3 replies
  • 0 kudos


Just to make people aware on my way to work this morning. I received a pop up message from what it seemed to be the 02 website saying I had been selected to win a new I phone etc a have since googled it and seems to be a scam.

Weekeri by Level 1: Joiner
  • 1 replies
  • 1 kudos

Contract prices..

Hi all, thinking about upgrading from my S9 to the S20+5g.. Been looking at 36mths (would prefer 24mths) with 60gb and £0 upfront and this would cost £57p/m.A friends has just got the same phone through Sky with 30gb, over 24mths, £0 upfront and it c...

Derobr75 by Level 1: Joiner
  • 2 replies
  • 0 kudos