Solved: Re: Phone call details

Anonymous · ‎04-09-2013

I'm looking to get details of usage from my phone. I'm needing to see phone call details from a certain day and time for court. Is this possible?

perksie · ‎04-09-2013

Simplicity can be either.

You need to use the form and send it to the address shown, there is no other way.

Customer services might go through the calls with you on the phone but cannot provide anythign a court would accept.

Forget using a shop, they can't do it.

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1

perksie · ‎04-09-2013

If it's Pay and Go you can make a Subject Access request for £10, more here:

http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE?New,KB=Companion,question=ref%28User%29:str%28Mob...

If it's Pay Monthly it will be in MyO2.

What you cannot get:

Sorry – under Subject Access requests we can’t provide:

Information about incoming calls
Where you were when you made the call
The content of text messages
Number, photos, video clips or text messages stored on your phone.

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1

Anonymous · ‎04-09-2013

I'm simplicity, can i get the info myself somewhere? Better going into a o2 shop?

perksie · ‎04-09-2013

Simplicity can be either.

You need to use the form and send it to the address shown, there is no other way.

Customer services might go through the calls with you on the phone but cannot provide anythign a court would accept.

Forget using a shop, they can't do it.

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1