Payments

AnitaB1 · ‎16-09-2025

has anyone else had problems with 02 saying you owe money that you don’t. They had misallocated the funds when I updated my phone. It’s a nightmare as I’ve had to pay twice for something I don’t owe. Trying to get them to rectify it had resulted in my service being restricted and being referred to credit agency! I’m beyond myself

MI5 · ‎16-09-2025

@AnitaB1

You can get in touch with Payment Management team on 0800 902 0217 or 0800 032 5302.

Payment Management opening hours:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

Regarding your credit file:

The email address is creditfilereferrals@telefonica.com

Or you can write or fax them:

Credit File Referrals Team

Suite P

Arlington Business Centre

Leeds

LS11 0NE

Fax 0113 2025865

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎16-09-2025

@AnitaB1 I'm in a similar position myself, at the moment, my Brother's paying off my airtime/device plan as I'm in financial bother (which was supposed to be partially sorted by social services last week, but predictably the finance company screwed up)