Paid o/s bill - when will the bar be lifted

[Anonymous]

Hi


I've paid my overdue bill via the automated payment service today but there wasnothing on there saying when the bars would be removed so I can use the phone again - can you please help 😞

[Anonymous]

If the poster used to work for O2 then they should know it's expected that that bills are paid on time!

Just a thought.

[Anonymous]

I paid my bill via the online option yesterday after my phone was cut off on friday. Does anyone know how long it takes an online payment to register and the subsequent bar to be lifted? 

[jonsie]

It's normally removed once the payment has cleared. I would be tempted to call or use the chat option to contact customer service and ask them if they can reconnect you.

Let us know how you get on.