Pac code

[LEXIS]

I received my new phone & sim yesterday & when I was putting through the order I entered my pac code but my old number hasn't been transfered as yet?

[MI5]

@LEXIS 

Unless you received a text confirming the changeover date, it failed.

Send the form again or call Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:
If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.

[LEXIS]

I've just tried what you advised & it hasn't worked?

[Bambino]

@LEXIS Use the numbers in the link above. Because you're not buying anything, O2 doesn't consider your call important, so use the Lost/Stolen or Fraud option if you have to, to get through. Otherwise you'll just be disconnected.

[LEXIS]

Great. Thank you. I'll try again

[MI5]

@LEXIS 

The text should be received to the number you are keeping so you need to keep it on and active.

Calling at 8.00am is the best time to try.