on 29-10-2015 07:28
on 29-10-2015 07:28
on 14-11-2015 11:21
on 14-11-2015 11:21
No... on reflection that is open enough to cover everything ...and new stuff that we may come across. Thanks for the reminder......:smileywink:
Veritas Numquam Perit
on 14-11-2015 17:02
on 14-11-2015 17:02
I'm not sure how this is an O2 problem. Surely this is down to PhonePayPlus as the regulators. I would be calling the direct number for a refund and cancellation. Thankfully the op spotted the problem straight away, some people don't notice for months.
on 11-12-2015 09:34
on 11-12-2015 09:34
Hi i have just got my bill from o2 and there is a charge of 15 pounds from pm connect i have spoke to o2 and they give me the code to stop the subscription and like you it was a advert on a website that i have no knowledge of looking at and i know i have not had a text to tell me that the subscription had been set up i will make a complaint to regulator so thanks for giving the direct number for pm connect and the email address for the regulator this is just wrong and companys like this should not be alowed to get away with it
on 11-12-2015 09:40
on 11-12-2015 09:40
on 11-12-2015 09:51
on 11-12-2015 09:51
Customers also need to be careful what links they click on. My first post showed it was a subscription service accessed via an advert with a link. I believe one of the posters got a refund by complaining to PM Connect directly)
Veritas Numquam Perit
on 11-12-2015 14:42
on 11-12-2015 14:42
I hope you can get a refund, its a little unnerving just how easy it is to sign up for these services. Certainly the biggest problem by far is facebook.
on 21-12-2015 13:24
I have just had 7 lots of £3.00 for the PM Connect App which i know nothing about. O2 have credited the £9.00 for december, however im not sure how to connect with PM connect. Advise please.
on 21-12-2015 15:24
on 21-12-2015 15:24
on 21-12-2015 18:59
Text 80206 to stop more money coming out of your account.
Please try this number for PM Connect 03301 224968. Explain to them that you have not susbscribed to their app thye should look into it will take approx 72 hours they should send you an email confirming this. Once thye have done this they again should send you a text with a code. Once you ahve the code you can go to your neartes Post Office show them the code and they will give you your money back. Any problems post a message on here
21-12-2015 19:25 - edited 21-12-2015 19:27
21-12-2015 19:25 - edited 21-12-2015 19:27
@Anonymous wrote:Text 80206 to stop more money coming out of your account.
Please try this number for PM Connect 03301 224968. Explain to them that you have not susbscribed to their app thye should look into it will take approx 72 hours they should send you an email confirming this. Once thye have done this they again should send you a text with a code. Once you ahve the code you can go to your neartes Post Office show them the code and they will give you your money back. Any problems post a message on here
That is all good advice but to help shut this scam down everybody affected must report to the regulator www.phonepayplus.org.uk only when they have enough complaints will this stop